Reference

Privacy Policy for your wingbola account

We keep this Privacy Policy focused on the data that matters to your account: sign-in details, device signals, cookie records, and the payment references that help us match…

Account dataCookie recordsLocal law only
wingbola Privacy Policy for your wingbola account
CONTACT ROUTES READY

How to reach us on privacy

The fastest privacy request route is live chat, then email or WhatsApp if you need to send files.

Live Chat Use live chat for a fast privacy request.
Email Email works well when you need to attach an identity file or a payment…
WhatsApp WhatsApp is useful for a quick first reply.
HANDLING YOU CAN CHECK

How we handle your data

We treat privacy work as part of account safety, not as a side task. Cookie records help us remember your session, and you can clear them in Chrome on Android, Safari on…

Data scope

We only use the details needed for sign-in, support, and payment matching. If you ask for a copy or a correction, we may verify the registered email first so we do not hand your data to the wrong account.

Cookies

Cookie records help us keep you signed in and remember language or device settings. In Chrome on Android, Safari on iPhone, or desktop browsers, you can clear cookies in settings and start a fresh session.

Account security

When we see a new device, we may ask for a password check or a one-time code. We never ask for your password in chat, and you should sign out after using a shared phone or laptop.

Retention

We keep support logs and payment references only as long as needed for matching, case handling, or legal retention. After that, we remove the extra copy or turn it into an anonymised record.

Change requests

If your name, phone number, or email changed, send the updated detail from the registered contact route. We will compare it with the account file and update what we can once the check is complete.

Contact route

For access, correction, or closure requests, start with live chat or email and include your account ID. If the request relates to DANA, OVO, GoPay, or QRIS, add the matching reference line.

Privacy questions we answer here

This section answers the privacy questions people usually ask before opening an account. We keep the answers focused on data, device use, retention, and contact routes, so you can see what happens to your details before you share them. If a request depends on local law, we say so clearly. If you need a copy, a correction, or a closure request, use the same contact route listed here.

It covers the account data, device signals, cookie records, and payment references we need to run the service and answer support requests. It also explains when access depends on local law and where local law permits.

We may collect your name, contact route, device type, IP address, sign-in logs, and the reference lines from DANA, OVO, GoPay, or QRIS activity. We use those details only for account handling, security, and support.

Yes. Send the request from the registered email or WhatsApp number, include your account ID, and tell us what you want changed. We may ask for a small check so we can match the right file.

Cookies help us keep your session active and remember language or device settings. On Android Chrome or iPhone Safari, you can clear them in browser settings, then sign in again with a fresh session.

We keep support logs and payment references only as long as needed for matching, case handling, or legal retention. After that, we remove the extra copy or turn it into an anonymised record.

Start with live chat, then use email if you need to send files or a payment reference. Our team replies during 09:00-21:00 WIB and will tell you what we still need.